Delivery & Returns

  1. Order realization starts upon receiving a written confirmation of the order from RAINBOW.
  2. Realization period confirmed by RAINBOW may change in case of force majeure and other incidents which are outside of RAINBOW’s influence, and which cannot be foreseen and avoided at the time of signing the contract. RAINBOW is obliged to immediately inform the Purchaser about the obstructions when they occur. This refers also to obstructions caused by other suppliers and subcontractors cooperating with RAINBOW. Purchaser’s claims arising in this kind of situations are excluded. The date of delivery of goods ordered agreed with RAINBOW shall be an approximate date and shall not be considered as a final date.
  3. If not otherwise indicated, prices are quoted in EUR, exclusive of applicable VAT rate.
  4. The Purchaser can have the goods delivered by RAINBOW or other delivery company upon request.
  5. Unless otherwise agreed, the cost of delivery is covered by the Purchaser. In some instances RAINBOW reserves the right to re-invoice the costs of shipping for the ordered goods.
  6. If the dispatch of the ordered goods is delayed because of the Purchaser, storage cost and risk shall be carried by the Purchaser.
  7. RAINBOW does not take responsibility for lost or damaged dispatch during transportation, and also for delays in delivery which were caused by the delivery company.
  8. RAINBOW shall not assume responsibility for minor differences between the goods presented in the catalogue and the real goods delivered.
  9. Return of purchased products is not possible (excl. p.10 and p.11) In particular cases and only when confirmed by RAINBOW Representative return is allowed but the Purchaser is obliged to cover the costs raised by RAINBOW in connection with realization process of the order, including especially handling costs.
  10. Return of sample (considered as one piece of purchased goods) is allowed only in reference to products from current catalogue and within 21 days from purchase date and on condition that the product is in original packaging and in perfect condition, transport cost covered by the Purchaser. Returned samples must be accompanied by filled and signed Rainbow Return-Claim Form. In case of return of samples without and signed Rainbow Return Claim Form, RAINBOW reserves the right to send the sample back to the Purchaser freight forward.
  11. Claimed goods will be accepted only if accompanied with filled and signed RAINBOW Return-Claim Form and provided that previously agreed in written (including e-mail) with RAINBOW representative, with his clear agreement to receive the returned/claimed goods. In case of returning goods unaccompanied with filled and signed of the Return/Claim Form, or without above mentioned clear agreement of RAINBOW representative, RAINBOW reserves the right to send the goods back to the Purchaser freight forward.